Shipping & Returns

If you discover any gemstone quality issues within 7 days of receiving your jewellery, you can apply for a 100% refund.

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• Gemstone Loss: You may request a refund if your jewellery experiences gemstone loss or lacks its intended sparkle. Please note that such issues are eligible for refund.
   

• ​Gemstone Damage: We accept returns for jewellery only if there is gemstone damage. Please note that damage due to human error is not covered under our return policy.
   

• Refund Process: To initiate a return, please fill out the refund application form within 7 days of receiving your jewellery. Our customer service team will review your request and guide you through the refund process. You will receive a full refund to your original payment method once the returned item is received and inspected.
  
  
   

1. Prepare Your Return: 
   Securely package the item(s) you wish to return. Be sure to include all original packaging, accessories, and documentation
    

2. Shipping Your Return: Ship the package to our address.
    

3. Please note that you are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
    

4. Processing Your Refund: Once we receive your returned item and inspect its condition, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. Shipping costs are non-refundable.
    

5. For any further questions regarding our return and exchange policy, please contact our customer service team.